Terms & Conditions
STANDARD TERMS AND CONDITIONS FOR SALE OF GOODS
YOUR ORDER REFERRED TO OVERLEAF OR ATTACHED IS ACCEPTED ON THE
THAT THE TERMS AND CONDITIONS BELOW SHALL APPLY TO THE ORDER AND
SUBSEQUENT CONTRACT BETWEEN US. PLEASE READ ALL OF THEM
THESE TERMS AND CONDITIONS WILL NOT AFFECT ANY STATUTORY RIGHTS
YOU MAY BE ENTITLED TO FROM TIME TO TIME AND WHICH BY LAW CANNOT
VARIED OR EXCLUDED.
1. Formation of a Contract
1.1 Acknowledgment and acceptance of this order by you must be
made signing the
duplicate order enclosed with it.
1.2 This order shall be accepted entirely at our discretion and
shall constitute a
legally binding contract between us and you and such contract is
referred to in these terms and conditions as "an order".
1.3 These conditions shall override any contrary, different or
additional terms and
conditions contained or referred to in any quotations,
estimates, prior order forms or
other documents from us. No addition, alteration, substitution
or waiver of these
terms and conditions will be valid unless expressly accepted in
writing by us or a
person authorised to sign on our behalf.
1.4 Nothing in these terms and conditions shall prejudice any
condition or warranty
expressed or implied, or any legal remedy to which we may be
entitled in relation to
the goods / and or the work the subject of this order.
1.5 These terms and conditions shall be construed in accordance
with the laws of
England and shall be subject to the exclusive jurisdiction of
the English courts.
All goods supplied by us shall be in accordance with our current
price list as
published from time to time and further specifications or
listed or set out on the face of the order. Where goods
are unavailable, an equivalent alternative will be
3.1 You will be deemed to have accepted all goods upon their
delivery by us to the
address specified in the order.
3.2 We must be informed in writing within 2 days of acceptance
of the order of any
changes, alterations, reductions or cancellations. We reserve
the right to retain any
deposits or charge in full for any goods supplied or fabricated
where cancellation is
not made within the period specified.
4. Delivery and Risk
4.1 Unless otherwise stated in the order, the price quoted
includes delivery to the
address specified in the order.
4.2 Whereas we will try to ensure compliance with any delivery
times and dates
given, such times and dates are an estimate only. We will not be
responsible for any
loss whatsoever arising from or consequential upon delay in
4.3 Risk in the goods shall pass to you upon delivery.
5. Title and Payment
5.1 We warrant that we have good title to the goods and will
transfer such title as we
have in the goods to you pursuant to paragraph 5.3 below.
5.2 Unless otherwise stated in the order, payment of the price
of the goods comprised
in each order shall become due before delivery.
5.3 Title to the goods comprised in the order shall not pass to
you until you have paid
the full price, although we reserve the right to sue for the
price once payment
becomes due notwithstanding that title may not have passed.
6.1 If the rate of value added tax (VAT) increases between the
date of your order
and the date of delivery we will add the necessary additional
amount of value added
tax to the price of the goods.
6.2 If the price of the goods increases for any other reason
between the date of your
order and the date of delivery we will notify you of this and
give you the choice of
accepting the price increase or cancelling the order in which
case any deposit paid
by you will be refunded in full.
7. Damage in Transit
We will replace free of charge any goods proved to our
satisfaction to have been
damaged in transit provided that such damage is notified to us
or the carriers in
writing within 7 days of delivery.
8. Force Majeure
8.1 We shall not be liable for delay or failure to perform any
of our obligations under
this order if the delay or failure is caused by any
circumstances beyond our
8.2 For the purposes of this condition, "force majeure" shall
include, but not be
limited to acts of God, war, terrorism, civil disorder,
industrial dispute, fire or
8.3 Upon the happening of a "force majeure" event we shall be
entitled to a
reasonable extension of time for the performance of our
We do not provide additional guarantees.
10.1 We do not exclude liability for death or personal injury,
however we shall not be
liable for any direct loss or damage suffered by you howsoever
caused, as a result of
any negligence, breach of contract, misrepresentation or
otherwise in excess of £1,000.
10.2 We shall not under any circumstances be liable for any
indirect or consequential
loss howsoever caused whether by negligence, breach of contract,
10.3 We or our insurers shall not be liable or investigate any
claim for loss unless
you have given written notice to us within 7 days of its
occurrence and given us
or our insurers every facility to investigate such
We aim to provide a high level of service. If you do have an
enquiry or complaint
regarding the goods provided by us please address them to
or or call +44 (0) 207 0961313
12.1 Delivery of the Tickets shall be deemed to be made on the
of either; collection of the Tickets by the Customer from the
Seller, or delivery of the
Tickets by the Seller to the Customer, or delivery of the
Tickets by the Seller to a
third party carrier for delivery to the Customer.
12.2 Any dates quoted for delivery of the Tickets are
approximate only and the
Seller shall not be liable for any delay in delivery of the
Tickets however caused.
Time for delivery shall not be of the essence unless previously
agreed by an
authorised representative of the Seller in writing.
12.3 Tickets will not be issued to the Customer prior to receipt
and bank clearance
of payment in full of the Price in respect of the relevant
Following receipt of the Price in full from the Customer, the
Seller shall attempt, but
not be obligated, to dispatch the Tickets and any ancillary
Event information to the
Customer no later than 3 days prior to the Event.
13. Return, Refund
13.1 No returns or refunds will be provided unless the event is
cancelled. Where an event is moved due to TV
scheduling, the tickets will remain valid for the rearranged
date and kick off time.
13.2 In the instance that an event for which tickets/hospitality
packages have been
purchased is cancelled, refund will be limited to the face value
of the tickets provided
only and excludes any refund for ancillary items purchased such
as (including but not
exclusively) packaged hospitality, accommodation and travel
13.3 Refunds over and above face value of event tickets are at
the discretion of 5
Star Football Tickets.
14. Customer Service Queries
14.1For Customer Service queries contact firstname.lastname@example.org
or call +44 (0) 207 0961313